New search functionality - Searching by Purchase Order Number
The Dowty Customer Portal now offers a 'search by Purchase Order Number' option within the Customer Grouping screens. This was requested by many Dowty customer's and was developed per customer request. Any questions - Please reach out to your main POC.
News & Information
ERP System Changes
In preparation for changes in the Dowty ERP system in the near future, we respectfully request that you use your latest company 'billing address' when placing orders. Please also use the correct 'ship to' address including an accurate post/ zipcode.
If you have a new 'ship to' address or find your company 'billing address' will not load correctly, please contact Dowty.spares@geaerospace.com.
AWB details
AWB details are available online if the order has shipped, please advise if support is required on how this information can be obtained.
Ball Set - 666000387-3
To ensure we cover critical demand for part number 666000387-3 (Ball Set), we are holding a monthly allocation review to prioritise and align with critical demand requirements. We strongly encourage all customers to place forward orders covering at least x2 months of anticipated requirements covering all needs across 2025 (also looking beyond this ideally).
Important: Please use a unique PO number for each new Purchase Order submitted.
We have noticed that some recent purchase orders have been submitted using a previously utilised PO number, while it appears that our system has accepted these duplicates, it has not and this will cause issues with order processing and will add delays to fulfilment of your order. To ensure orders are processed accurately and without disruption, we kindly ask that each new order number is submitted with a unique PO number.
New - User feedback form
We are pleased to announce we have launched a new feedback feature (for Dowty Customers - you must be logged in to use) that allows you to share your thoughts and ideas, to better your ordering experience with us. Click onto ‘User Feedback’ in the link under ‘Find Out More’ at the site footer to submit your responses. Thank you and we look forward to hearing from you soon.