Dowty Spares Portal
Welcome to the Dowty Spares Portal! We have developed this portal to provide an efficient way for our customers to order spare parts for the Dash 8 Propeller System. If you have any questions please direct these to your usual point of contact at Dowty Propellers.
If you have any questions please direct these through Dowty.spares@geaerospace.com
Account Setup
You will need a customer account to order parts from Dowty Propellers. If you do not already have an account, please complete a New Custom Set Up form, this can be requested via Dowty.spares@geaerospace.com.
Once you are set up with a user account, you will receive an email with your temporary password and login details. Follow the link to login to https://sales.dowty.com. After you initially login, you will be requested to create a new password.
Placing Orders
Searching for Parts
Search for the part that you are looking for using the search bar at the top of the page any problems with returning a result for the part number please ensure you are using the correct and latest part number. If you still do not return information then please contact Dowty.spares@geaerospace.com
Order Types
There are two types of orders that you can place - the type of order depends on part availability and the status of your company for example operator/airline or stockist/MRO.
1. Stocked (does not necessarily mean that Dowty Propellers has the part in stock at point of order).
If a part is displaying with an 'IN' prefix, it means that we will aim to ship the part number within an estimated 30 days. For clarity 'IN' does not necessarily mean that Dowty has stock of this part number and if we do not hold stock, the order will be shipped as soon as stock is available and is subject to agreed payment terms.
2. Lead Time Item
If a part is not in stock, you can place an order for the part required at lead time, which is subject to agreed payment terms.
Checkout Screen
To access the checkout, click on cart and then select 'Check Out Now'.
PLEASE NOTE THAT BY ACCEPTING THE POP UP TO REFERENCING AOG YOU UNDERSTAND THAT YOUR ORDER WILL NOT BE EXPIDITED FOR THAT PURPOSE.
Shipping Address
Once on the checkout screen, you will see a dropdown menu to select the shipping address. Your shipping addresses should be pre-loaded - if so, select the appropriate shipping address from the menu. If the correct shipping address is not included, enter the correct shipping address and then contact Dowty.spares@geaerospace.com to ensure that the required address is assigned to your account in our ERP system.
If the billing and shipping address are both the same, tick the box. If not, follow the same steps on as above when on the Billing Screen for the Billing Address.
Shipping Method
All orders are subject to FCA Delivery Terms (INCOTERMS 2020). You will need to provide your shipping account number and specify your courier via either the drop-down option or order comments. If your Courier is not listed please contact Dowty.spares@geaerospace.com to request that the courier is added to the list and the ERP system.
If you do not provide the correct shipping account number, your order will be delayed and may be cancelled.
Billing Address
Follow the same steps as outlined in Shipping Address above.
Payment Method
It is a requirement that the mandatory question is completed and that the Terms and conditions are agreed to with the tick box completed.
If your order is from the Operators catalogue you will be required to accept that the spares ordered may be delayed and be sipped outside of the 30 days ESD.
There are two payment methods available. If you have agreed credit terms with Dowty Propellers, the available payment method will be 'Agreed Credit Terms'. The order will be processed and the invoice issued separately upon shipment.
If you do not have credit and payment is required in advance, the available payment method will be 'Proforma'. The order will be received by Dowty, and an invoice will be raised. Once payment is received, the order will be confirmed and processed.
Completing the Order
Once you have entered or confirmed all of the required, click 'Place Order'. Please refer to the GE Standard Terms and Conditions for all terms relating to the order, available upon request and can be found on the main page under 'Terms and Conditions' and 'Terms of Sale'.
Tracking Orders
You are able to review order status on all orders by clicking on 'Account' and 'Orders'.
Summary of Order Status
Below is a summary of the other order statuses you may see on the order tracking screen.
Order Submitted – Once an order is initially submitted it will display at ‘Order Submitted’. This will automatically update to either ‘Awaiting Shipment’ or ‘Manual Verification Required’, depending on payment terms and order information.
Awaiting Shipment – If the order is submitted and the customer is not required to make payment in advance, and there are no issues with any order information (i.e. shipping information, billing information), the status will update to ‘Awaiting Shipment’. The estimated shipping date will be displayed on the order status.
Manual Verification Required – An order will be placed on ‘Manual Verification Required’ for one or more of the following reasons:
- You are on proforma payment terms. Once an order is received, if the part has a catalogue lead time or is in stock, we will raise an invoice for the order. Once payment is received, the order will be updated to ‘Awaiting Shipment’.
- We need to confirm shipping or billing details. If any of the details do not match our ERP account records, we will need to manually review. We aim to resolve the matter internally, but may follow up with you for more information before the order is accepted.
Shipped – The order has been shipped. We will update the order with tracking details once these are received from the customer’s courier.
Partially Shipped – Only some of the items in an order have been shipped. We will update the order with the tracking details once these are received from the customer’s courier.
Further Information
If you need any more information, please get in touch via Dowty.spares@geaerospace.com
We are continuously working to improve the site to provide you with the best service possible. We would be grateful to receive any comments or feedback relating to the site, using the feedback form that can be located on the main website page under 'Find Out More" - Click on 'User Feedback'.